Contact with Ciberwatch

Shipping and Refunds | Withdrawal

At Ciberwatch we take care of our products shipment. We concern about the delivery protection guaranteeing a correct boxing and packaging of every item. The transport is totally insured against theft and loss.

We do ship worldwide: Spain, Europe, and the rest of the world.

Domestic Shipments (Spain):
  • Orders of less than 50€ will be performed by the express mail Post, with a 24 hours shipment deadline since it is delivered.*
  • For orders over 50€ the shipment will be performed by Nacex for the Spanish Mainland and Balearic Islands, and deliveries will be carried out by the express mail Post for Canary Islands, Ceuta and Melilla.

Shipping to Europe:
  • The estimated delivery deadline for shipments to Europe is 3 working days. Orders below 200€ will have a 13€ fixed cost and will be performed by registered mail, insured for the product value.
  • Orders over 200€ have free shipping and will be sent by Transports DPD Agency or International Seur, depending on destination. Portugal deliveries are considered domestic shipments

Rest of the World:
  • The estimated delivery deadline for international shipments depends on the destination country where the product is shipped. This is generally between 3-5 working days.
  • Orders below 250€ will have a 89€ fixed cost, and will be performed by registered mail insured for the product value. Orders over 250€ have free shipping and will be sent by Transports DPD Agency or International Seur, depending on destination.

Product returns information:

Ciberwatch allows returning the product within the first week since it has been received by the customer, regardless the reason.
Every customer must take into account our returns policy:
  • The returned product must be in the same conditions as it was sent, with all tags, original packaging, instruction manuals and warranties. It must attach a note inside, specifying if you want a refund or a product exchange.
  • If you return a product, we will deduct 12€ from the full amount of the purchase order, due to delivery and manipulation expenses. The refund will be made when we receive the item in our office, after checking and verifying the product, within 72 hours from receiving it.
  • We will make the refund in the same way that the payment has been made, excepting cash on delivery payments. In those cases we will make a wire transfer to an account number that you must send us.
  • The product replacement entails another shipping charge.


If you would like to run your withdrawal right on a purchased product or products, please remember that should be executed before 14 days since the arrival date of the items. Please print and complete the following form, scan it and send it back to us though our email account

A la atención de:

                      , Calle Mercado 4, Benidorm, 03501, Alicante, España.

Por la presente le comunico/comunicamos que desisto de mi/desistimos de nuestro contrato de venta del siguiente bien/prestación del siguiente servicio (indicar bien/es o servicio/s adquiridos):

Pedido el/recibo el (indicar fecha del pedido y/o recepción) y con el siguiente número de factura/pedido (indicar número de factura/pedido):

  • Fecha pedido/fecha recepción:

  • Número de pedido/factura:

Con el fin de ejercer efectivamente mi derecho de desistimiento, llevaré a cabo la devolución del/de los producto/s, mediante el siguiente procedimiento * :

  • Mediante la recogida del artículo o producto en mi domicilio, en cuyo caso este servicio tendrá un coste de acuerdo al volúmen del/los artículo/s y en base al domicilio de recogida. Dicho coste será descontado del importe a abonarme por el desistimiento de la compra (el coste del servicio de recogida será entre 4,99 y 29,99 euros de acuerdo a los factores mencionados).

Nombre y domicilio del/de los consumidor/es y usuario/s (indicar nombre, dirección, dirección y DNI, tal como aparezcan en la factura de compra):

                                 ___________________________                                                                        _______________________
                                                        Firma:                                                                                                                      Fecha:

*Ciberwatch le recuerda que, de conformidad con el artículo 108 del Real Decreto Legislativo 1/2007, de 16 de Noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias, el consumidor dispone de un plazo de 14 días (desde la fecha de comunicación del ejercicio del derecho de desistimiento) para entregar los productos objeto de desistimiento.

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About Us
Ciberwatch is an online store belonging to the company Loysan Actividades Económicas S.L ( Watches Jewelry Switzerland ) CIF B-54915046, at the Market Street nº4 of Benidorm ( Alicante). We already have the support of thousands of satisfied customers throughout Spain and the rest of Europe. Our goal has always been to offer our customers the guaranteed minimum price the most advantageous conditions on all our items, besides providing maximum speed of delivery This makes the common denominator in all of our sales is the same:.. 100% satisfaction guaranteed.


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